Privacy Policy

1. Introduction
Welcome to Axle ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Information You Provide

• Account information (name, email, phone number, business details)

• Payment information (processed securely through our payment providers)

• Business data (customer information, invoices, schedules, GPS locations)

• Communications with our support team

2.2 Information Collected Automatically

• Usage data (features used, time spent, interactions)

• Device information (IP address, browser type, operating system)

• Location data (when GPS tracking features are enabled)

• Cookies and similar tracking technologies

3. How We Use Your Information
We use your information to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Send administrative and support messages

• Respond to your requests and questions

• Detect, prevent, and address technical issues and fraud

• Comply with legal obligations

• Send marketing communications (with your consent)

4. Information Sharing and Disclosure
We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf

• Business Transfers: In connection with mergers, acquisitions, or asset sales

• Legal Requirements: When required by law or to protect our rights

• With Your Consent: When you authorize us to share information

We never sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:

• AES-256 encryption for data at rest

• TLS 1.3 encryption for data in transit

• Regular security assessments and penetration testing

• SOC 2 Type II compliance

• Role-based access controls and multi-factor authentication

6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you close your account, we will delete or anonymize your data within 90 days, except where we need to retain it for legal or business purposes.
7. Your Rights and Choices
You have the right to:

• Access and receive a copy of your personal data

• Correct inaccurate or incomplete data

• Delete your data (subject to certain exceptions)

• Object to or restrict certain processing

• Data portability

• Withdraw consent at any time

• Opt-out of marketing communications

To exercise these rights, contact us at info@forkk.ca
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content. You can control cookies through your browser settings. For more information, see our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
10. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes constitute acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at:
Email: info@forkk.ca
Phone: +1 (587) 989-5955
Address: Calgary, AB, Canada

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